Customer Service Rave: Jimmy Beans Wool

I am impressed with the service at Jimmy Beans Wool online store.  More specifically, I’m impressed with their customer service.  Last week I placed an order for some hard-to-find needles.  No problem.
Not long after I placed my order, I got a personal e-mail from one of their employees saying that one of the items I ordered was on backorder and that they wanted to know what I wanted to do.  I sort of forgot about this until Sunday evening, when I e-mailed them back and told them to ship what they were able to.  Less than five minutes later, I got another personal e-mail back saying it would ship that night.   I know it was on a Sunday, but I assume it was taken to the shipping point at that time.
All I can say is that I am happy with this company.  I received the first part of my order yesterday, and the receipt was clearly outlined with what they still needed to ship me.  And there was a handwritten smiley face on the receipt. 
Thank you, Jimmy Beans Wool.  I will buy from you again.
Advertisements

2 thoughts on “Customer Service Rave: Jimmy Beans Wool

  1. Hi Jenn! My name is Kristen and I am one of the customer service team leads at Jimmy Beans Wool and I just wanted to say thank you so much for the shout out! We truly appreciate it! Thanks for taking the time to blog about us too! 🙂 Let us know if we can ever help with your knitting needs again! Thanks again. 🙂
    -Kristen

    Like

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s